Understand how operations work, identify bottlenecks and translate needed changes into clear business requirements.
Service scope
Stakeholder interviews, process maps, data and document flows, problem and root-cause analysis, target processes and system requirements.
Our approach
We first validate current workflows with the team, then assess repeated work and delays and describe proposed solutions with priorities and acceptance criteria.
Deliverables
Current and target process maps, an issue register, business requirements and a phased optimization plan.
Scope, timeline and fees are agreed in a separate proposal after the initial discussion.