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SBT CONSULTING & SOLUTIONS

KPI: from a number to a management decision

A dashboard needs clear definitions, sources and accountable owners.

Connect each measure to a decision. Revenue, margin and turnover answer different questions. Agree which action a manager might take.

Document the formula, unit, period, data source and owner. If departments calculate the same term differently, align the definition first.

Read results in context: period length, seasonality, discounts and delayed data affect the number. A percentage change alone does not explain its cause.

Record a hypothesis to check and a next action for each significant deviation. Dashboard value depends on decision clarity more than chart count.

Let’s work out your next step.

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