Welcoming customers; questions and active listening; explaining value; handling objections; relevant additional offers; after-sales follow-up.
Learning objectives
Needs discovery, product presentation and service standards for store teams.
Who this is for
Team members and managers working in this area. The programme is adapted to the group’s starting level.
Programme and topics
Welcoming customers; questions and active listening; explaining value; handling objections; relevant additional offers; after-sales follow-up.
Prerequisites
Starting knowledge is assessed in a short needs discussion before the programme.
- Format
- Hybrid
- Duration
- Scope agreed after the needs discussion
- Date / schedule
- Schedule agreed with the corporate group
- Teaching language
- Azerbaijani; other languages on request
- Training location
- Online or at an agreed training venue
- Price
- Contact us for pricing
- Tax note for the price
- The written proposal specifies the final price and tax terms.