Guest needs; product and menu presentation; team handovers; complaint handling; observing service standards and giving feedback.
Learning objectives
Service routines, presentation and guest experience for hospitality teams.
Who this is for
Team members and managers working in this area. The programme is adapted to the group’s starting level.
Programme and topics
Guest needs; product and menu presentation; team handovers; complaint handling; observing service standards and giving feedback.
Prerequisites
Starting knowledge is assessed in a short needs discussion before the programme.
- Format
- Hybrid
- Duration
- Scope agreed after the needs discussion
- Date / schedule
- Schedule agreed with the corporate group
- Teaching language
- Azerbaijani; other languages on request
- Training location
- Online or at an agreed training venue
- Price
- Contact us for pricing
- Tax note for the price
- The written proposal specifies the final price and tax terms.