Frequently Asked Questions (F.A.Q.)

SBT provides business consulting, technology solutions and practical training. Scope is agreed in advance, from needs analysis to implementation and team learning.

The legal name is SBT Consulting & Solutions MMC, tax ID 1204007791. See About → Who we are for company information.

Use office@sbt.az, sales@sbt.az for sales, or +994 55 455 27 26. The website also provides a contact form, WhatsApp and a Telegram bot.

There is no walk-in customer office. We work at client offices in Azerbaijan and online worldwide. The legal address is not a customer reception location.

Monday–Friday, 09:00–18:00 Baku time. Meetings are arranged in advance.

The website is available in Azerbaijani, English and Russian. Project and teaching languages are agreed separately; check each training package.

Describe your industry, problem, desired result and contact details. Do not include confidential documents or passwords in an initial open message.

We discuss the objective and current situation, then agree scope, stages, required data, deliverables and engagement terms.

It clarifies needs, documents processes and requirements, and sets priorities. It supports decisions about root causes and suitable changes.

It translates goals into priorities, KPIs, responsibilities and an execution plan. SBT helps with diagnosis, roadmaps and performance review routines.

We start with the decision and objective, then agree each KPI’s formula, data source, owner and review frequency.

Yes. We examine workflows, handovers, delays and controls, then adapt the target process and implementation steps to the business.

Specify the area and objective: processes, documentation, financial information or internal controls. Review type, scope and reporting are agreed before work starts.

Findings, evidence, risk priorities and corrective actions within the agreed scope. A statutory independent audit opinion requires separately confirmed authority and terms.

We discuss bookkeeping organisation, document flows, reconciliations and reporting processes. Specific tasks and responsibilities are defined in the engagement.

Areas include budgeting, cash-flow planning, profitability and management reporting. Scope depends on the business need.

Support for recruitment, onboarding, roles and responsibilities, performance and employee development processes.

Retail, corporate and HoReCa teams. We examine sales stages, customer work, control indicators and team skills together.

Yes. We agree objectives, market assumptions, operating model, financial scenarios and risks. Funding or profit is not guaranteed.

CRM focuses on customers and sales relationships; ERP focuses on resources and operations. Selection should follow actual requirements and existing systems.

Visit the SBT CRM page for the module catalogue and separate product, demo, pricing and sign-in links.

Select “View CRM plans” on the SBT CRM page. Check the product pricing page for current prices and plan inclusions.

Yes, a demo link is provided on the SBT CRM page. Follow the product’s demo instructions and do not enter real customer data.

Yes. Operations includes Cash desk (POS), with barcode sales, receipts, shifts, returns and X/Z reports shown in the interface. Check plan and user permissions separately.

Requirements, process alignment, data preparation and user training are planned separately. Integrations are agreed after technical assessment.

We assess source files, quality, field mapping and permissions before planning migration. Automatic compatibility is not assumed.

For combining sources into a consistent model and building KPIs and management dashboards. Data quality, refresh and access are considered in the project.

Identify the repetitive task, data involved and who reviews outputs. Start with a small pilot and measurable acceptance criteria.

Business analysis, project management, AI, Power BI, Excel, HR, retail sales, corporate sales and HoReCa. See Training for current programmes.

An approved fixed package displays price, currency and tax explanation on its programme page. Incomplete packages are marked as being prepared.

Choose a programme and use Contact. Include the programme and your contact details. An enquiry is not payment or a confirmed seat reservation.

Online, in person or hybrid, depending on the programme. Check the package for confirmed format, location and dates.

Yes. We discuss programme fit based on team level, needs and work scenarios. Scope beyond a standard package is agreed separately.

Yes. A programme can link multiple trainers. Approved profiles and links to their other programmes appear on the training page.

Open Trainers for biographies, experience and topics. Profile links lead to the trainer’s programmes.

Needs, stakeholders, process mapping, requirements, prioritisation and practical KPI work. The programme lists the detailed topics.

Training → Management and projects. The programme covers topics such as objectives, work breakdown, time, risk and progress tracking.

Prerequisites and topics are shown in the programme. Describe your current level and the type of files you work with in your enquiry.

The working environment and technical requirements are confirmed before training, including installation and any organisational licensing requirements.

Data confidentiality, output checking and responsible use are important programme topics. Real confidential data requires an agreed environment.

Retail, corporate and HoReCa sales and service have separate programmes with their own audiences and topics.

Where offered, the issuer, assessment, attendance and other requirements are stated. A certificate is not automatic or unconditional.

Rely only on accreditation explicitly confirmed in the programme. An SBT certificate does not automatically imply state or international professional accreditation.

Total hours, lesson count, schedule and participant capacity are specified for each fixed package. Unconfirmed numbers are not published.

Rescheduling, cancellation and any refund terms should be confirmed in writing before registration. No unagreed refund promise applies.

Only real projects approved for publication. Client names, logos and measured results require disclosure permission.

Only approved wording and authorised logos are published. Confirm the company, contact and permitted disclosure with SBT.

Use the Careers page and describe your area of interest and experience. A general enquiry does not promise a job or an open vacancy.

@SBT_Consulting_and_Solutions is for news and announcements. The Telegram BOT link is a separate destination for questions and enquiries.

Contact details and messages are used to respond to enquiries. See the privacy policy for scope and contacts; Telegram and WhatsApp follow their own platform policies.