Participants analyse a scenario close to their working environment, prepare a process map, prioritised requirements and a KPI outline, then receive feedback on the final exercise.
Ruslan Mammadov ↗
Business analyst, management consultant and corporate trainer
Business analyst and management consultant with over 20 years of experience across banking, retail, FMCG and diversified holding environments. His work covers business process analysis and redesign, KPI/OKR, Balanced Scorecard, ERP requirements and management reporting. Through SBT Consulting & Solutions he delivers corporate training in business processes, sales, project management, Microsoft Office and advanced Excel.
Work experience
Since September 2024: Business Analyst / Business Process Manager at Group of Companies, supporting analysis and transformation initiatives across more than 40 holding companies. Since May 2024: independent consulting and corporate training. 2023–2024: sales and business development at Nemes Trade; 2021–2023: sales leadership at AzProduct / My Food. 2015–2020: retail operations management at Saba; 2002–2015: banking operations and leadership at AccessBank, Bank Avrasiya and FINCA. UNEC: Bachelor in Finance & Credit (1997–2001); MBA in Finance & Business Administration (2007–2009).
Teaching plan and approach
Teaching approach: define the business problem, validate source data, complete a practical exercise and discuss the result. Participants prepare an applicable output such as a process map, Excel model or KPI outline. Scope and delivery are agreed around participant needs.
Training topics
Business analysis and AS-IS / TO-BE processes Requirements elicitation and ERP/CRM selection KPI, OKR and Balanced Scorecard Sales strategy, forecasting and operations Microsoft Office and advanced Excel Power BI and management reporting Validating AI outputs in business tasks Practical project management fundamentals
Learning objectives
Participants define a business problem, structure stakeholder needs and support an improvement proposal with measurable outcomes.
Who this is for
Business analysts, process owners, project managers, finance and operations specialists, and professionals moving into business analysis.
Programme and topics
Business problem and scope definition Stakeholder interviews and requirements elicitation AS-IS / TO-BE process mapping and gap analysis Functional and non-functional requirements, acceptance criteria KPI, OKR and Balanced Scorecard logic Management reporting with Excel and Power BI Prioritising ERP/CRM requirements Validating AI outputs against source data Final exercise: process map, requirements document and KPI dashboard outline
Prerequisites
Basic Excel skills and familiarity with business processes are recommended; entry level is agreed before registration.
- Format
- Hybrid
- Duration
- Total hours and lesson count will be announced when the package is confirmed.
- Date / schedule
- Start date and schedule are being prepared.
- Teaching language
- Azerbaijani; availability of English or Russian delivery is confirmed on enquiry.
- Training location
- Online access details or the in-person venue are provided before registration, according to the agreed format.
- Trainer
- Ruslan Mammadov
- Participant limit
- Group size is agreed in the proposal to suit practical exercises and feedback requirements.
- Price
- Fixed package details are being prepared
- Tax note for the price
- The tax explanation will be confirmed with the fixed package price.
- Certificate issuer
- SBT Consulting & Solutions MMC
- Certificate type
- SBT certificate of participation
- Certificate eligibility
- The certificate is issued for participation in the agreed programme and fulfilment of the conditions stated in advance in the training proposal. It is not presented as a state diploma or international accreditation.
- Assessment method
- Feedback on the final practical exercise and verification of agreed participation requirements.
- Certificate language
- Certificate language and name spelling are agreed at registration.
- Minimum attendance
- Attendance requirements are communicated in writing before registration for the selected programme and format.