One business, connected capabilities
A website visit is only the beginning. Enquiries need an owner, proposals need follow-up, orders need delivery and results need measurement. SBT starts with the workflow, then selects tools and prepares the team.
SBT Web: a digital entry point
SBT Web combines website development and ongoing technical service in a subscription. Design, mobile layout, hosting, SSL and plan-based changes are managed together. Sending form enquiries to CRM depends on the selected plan and configuration. Review current plans and service terms for contract duration, payment and exit conditions.
SBT CRM: from enquiry to managed sales work
SBT CRM connects customer, sales, order, stock, cash, invoice and reporting workflows. Define ownership and next steps before configuring a system. The new payroll module depends on the chosen plan and configured employee data. Consult the help centre and pricing; feature availability varies by plan.
Consulting and training make the workflow usable
Business analysis and strategy and performance management clarify objectives, responsibilities and reporting needs. Practical training helps the team work with data and interpret results.
A five-step pilot
- Select one enquiry channel and a responsible person.
- Collect only information needed for the enquiry.
- Check the enquiry, proposal and next action in CRM.
- Test sales and payment stages against your actual process.
- Review agreed measures such as enquiry count, response time and sales stage.
This is an illustrative workflow, not a client case study or a promise of higher sales. Discuss your scope with SBT.